Got questions? Check out the topics below, but if you're still unsatisfied contact us and we'll get back to you ASAP.
- Size & Fit
- Sold Out Shirts and Restocks: Upcycled Fabrics
- Order Process & Orders
- Returns & Exchanges
- Mailing & Pickup Address
- Aftercare Instructions
Size & Fit
Visit our size guide page for more information on how to find your size in Alpha button-downs, jackets, and funderwear, as well as how to adjust your shirt using the box pleat.
Sold Out Shirts and Restocks: Upcycled Fabrics
For more in-depth information, visit our fabrics and production page.
Peau de Loup uses upcycled fabrics, which means that every fabric we get is unique and limited edition. These are fabrics destined for the landfill that we have rescued and given new life in the form of a tailored shirt or other piece of clothing. Each shirt run is limited to a small number in each size. Once a fabric has been sold out, it's gone forever! This means we will not restock those shirts again.
The silver lining is that a) it's really good for the environment and b) your shirt is rare, so you're not likely to see a bunch of people walking around with the same one. Soak up the compliments on your limited-edition, unusual, sustainable shirt and keep an eye on our newsletter and social media for new releases.
*Please note with any patterned shirts - the way they are cut, every other size the pattern flips! It’s become one of the fun features with our shirts.
Order Process & Orders
Once your order is processed and shipped you will receive a Canada Post tracking number. At this time the parcel is under the care of Canada Post and is guaranteed through them. Be sure to keep your shipping details in case further investigation is required. Track your order here.
Once an order has been processed we are not able to add to the order or change the shipping options, address, etc. If you know you've made a mistake, contact us as soon as possible. If the order has not yet been processed we can update it. Peau De Loup is not responsible for return shipping if the customer enters incorrect information.
It can take up to 3-5 business days to process your order plus the estimated shipping days for your country.
US customers are responsible for any duties or taxes incurred in the USA. These duties and taxes are non-refundable.
6 Days = $10
Free shipping for orders of $100 USD and more* **
*Free shipping does not apply during sitewide sales
Orders are sent via Canada Post Tracked Packet and can be tracked here. Orders are delivered by USPS.
If USPS cannot find your address they will return your package to us. We are not responsible for additional shipping charges incurred by incomplete addresses; please ensure you enter your address fully and correctly.
** Free shipping only applies to continental US and Alaska. Hawaii is charged separately.
Customers are responsible for any duties or taxes incurred. These duties and taxes are non-refundable.
14 Days = $39 - $45* (Select destinations)
Orders are sent via Canada Post International Tracked Packet and can be tracked here.
If your country is not available, please contact us and we can find a shipping quote for you. Tracked packets are not available for all international destinations.
Customs/Duties Disclaimer for International Customers
Peau de Loup is a proudly Canadian company. We ship from our warehouse located in beautiful Vancouver, BC. When you order from outside Canada, including the United States, your package may be subject to import duties or taxies levied once your order crosses the border into your country. Any additional charges for customs clearance are the customer's responsibility; Peau de Loup has no control over these charges and cannot predict what they may be, as they are charged by your government border control agency.
Customs policies vary significantly from country to country; please contact your local border control agency if you need more information. When ordering from Peau de Loup, you are considered to be the importer and must comply with all local laws and regulations of the country in which the products are received. Please be aware that all packages crossing international borders may be subject to being opened and inspected by customs authorities.
Returns & Exchanges
Please visit our Returns & Exchanges page for the full return and exchange policy, FAQ, and process!
Mailing and Pickup Address
Send us mail, pick up your orders, or come visit us during business hours at:
Peau De Loup
1245 Frances St
Our regular store hours are:
Monday - Wednesday - CLOSED
Thursday & Friday: 4pm - 8pm
If you'd like to pick up your package outside of those hours, we are usually open 9-5, Monday-Friday, but request that you let us know when you're planning on dropping by. Thanks!
Flannel can shrink up to one size if washed improperly. Machine wash gentle in cold water and hang to dry. To avoid pilling and shrinkage, do not tumble dry. Even when washed in ideal conditions, flannel may have some shrinkage. We recommend ordering a size up if you are between sizes.
POPLIN or OXFORD
Cotton shirting can shrink up to 3% upon washing. To avoid shrinkage, machine wash gentle in cold water. Hang to dry. Iron using the “cotton” setting, or steam.