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Info

Got questions? Check out the topics below, but if you're still unsatisfied contact us and we'll get back to you ASAP.

Size & Fit
Order Process & Orders
Shipping
Returns & Exchanges


Size & Fit

Below are the sizing charts for our Alpha shirts. We have shown our measurements taken from lying the garment flat and measuring in inches.  We recommend grabbing a shirt you own in similar fabric and comparing! 


Order Process & Orders

Ordering Tracking

Once your order is processed and shipped you will receive a Canada Post tracking number. At this time the parcel is under the care of Canada Post and guaranteed through them. Be sure to keep your shipping details in case further investigation is required. Track your order here.

Incorrect Information

Once an order has been processed we are not able to add to the order or change the shipping options, address, etc. If you know you've made a mistake, contact us as soon as possible, if the order has not yet been processed we can update it. Peau De Loup is not responsible for return shipping if the customer enters incorrect information.


Shipping

Right now we only ship to Canada and the USA. We are working to add new countries to our network, so keep posted international friends.

It will take 3-5 business days to process your order plus the estimated shipping days for your country. However, on Design Den and pre-sale items the production time can be an additional 4-5 weeks.

Canada

2 Days = $15*
Pick Up = FREE

Orders are sent via Canada Post Xpresspost and can be tracked here.

* Depending on where you live in Canada, your shipping will cost $15 or less.

USA

US customers are responsible for any duties or taxes incurred in the USA. These duties and taxes are non-refundable.

6 Days = $15*

Orders are sent via Canada Post Tracked Packet and can be tracked here.

* Shipping depends on region, you will be quoted shipping before entering credit card info.

INTERNATIONAL

Customers are responsible for any duties or taxes incurred. These duties and taxes are non-refundable.

14 Days = $39 - $45* (Select destinations)

Orders are sent via FedEx Tracked Packet and can be tracked here.


Returns & Exchanges

We offer a period of 15 days from when you receive your item for returns/exchanges. If it has been longer than 15 days, unfortunately we will not be able to offer you a return or exchange.

In order to be eligible merchandise must not be washed, worn, modified or damaged. All original tags must be attached and It must also be in the original packaging.

Please note that until the Company receives the returned merchandise, you are responsible for any loss. We suggest emailing us at orders@peaudeloup.com with your tracking number to insure that we receive your return/exchange. The original shipping costs are non-refundable.

Please note the customer is responsible for all return/exchange shipping costs and that these are non-refundable.

If you require any assistance or have any questions regarding a return, please e-mail orders@peaudeloup.com.

Refunds

All returned items will be inspected and after this the refund will either be approved or rejected. We will let you know via email once this process is completed.

All refunds are issued to the original payment method. The credit may not appear immediately. Please allow a few days for the credit to process.

US customers are responsible for any duties or taxes incurred in the USA. These duties, taxes and shipping are non-refundable.

Please note: Original Shipping charge is non-refundable

Exchanges

Wrong Size? Wrong Colour?  We can either exchange with you for the desired item (provided it is in stock), or issue you a store credit.

In order to be eligible merchandise must not be washed, worn, or damaged. All original tags must be attached and It must also be in the original packaging.

  • Step 1. Email us at info@peaudeloup.com with your order number and exchange request
  • Step 2. Within 24hrs we will provide you with a unique exchange coupon to order online. 
  • Step 3. Ship back your original order and we suggest emailing us at orders@peaudeloup.com with your tracking number to insure that we receive your return/exchange. 

** Please note that until the Company receives the returned merchandise, you are responsible for any loss.  Please note the customer is responsible for all return/exchange shipping costs and that these along with the duties and taxes are non-refundable.

 If you require any assistance or have any questions regarding a return, please e-mail orders@peaudeloup.com.

Sale and Clearance Items

Unfortunately only one coupon may be used on any sale day and refunds are only available on regular-priced items. Any items bought on sale and clearance items are not eligible.

Design Den

Because your order is made specifically for you unfortunately we will not be able to accept any returns or exchanges on Design Den items.

Returns/Exchange Address

Send your return/exchange package to:

Peau De Loup

173 1st St E,
North Vancouver, BC
V7L 1B2