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Returns & Exchanges

Thank you for supporting Peau de Loup! We want you to be overjoyed with your items. If the fit is wrong or you're otherwise unhappy with your order, we are here to help.

But first - if the fit is just slightly off (button gape at the breast or loose around the hips), you may be able to adjust the shirt using the box pleat. Click here for more information on how to adjust the fit of your PDL shirt.

Still unsatisfied? Check out the information below to move forward with a return or exchange.

 

 


 

 

Return & Exchange Policy

Need to send something back? No worries, we'll do our best to help you. We want you to be satisfied!

How long do I have?

We offer a period of 15 days from when you receive your item for returns/exchanges. However, if you have extenuating circumstances, let us know.

Once you email us to initiate your return/exchange, we ask that we receive your package within two weeks.

What's the return process?

We ask that you send the item back to us in its original condition, with the tags, in its original packaging. In order to be eligible merchandise must not be washed, worn, modified, or damaged.

Because your return will most likely find a new home with someone else, all returned items will be inspected to ensure they are in resellable condition. We will let you know via email if there are any issues with your return.

What's eligible to be returned?

All items must be in their original condition, with the tags, in the original packaging (to ensure they don't get damaged in transit). In order to be eligible merchandise must not be washed, worn, modified, or damaged. (This includes box pleat alterations... sorry!)

Sale items are eligible for exchanges only, and Funderwear is final sale for hygiene reasons.

Who pays for the return?

If you received the correct item and it isn't damaged or faulty, you pay the shipping costs for the return. This includes all return/exchange shipping costs, including customs and duties.

If you are shipping from outside Canada, please mark your package as a warranty return or a return worth $0.00 - more info below.

If you require any assistance or have any questions regarding a return, please e-mail info@peaudeloup.com.

What if I got the wrong item?

Oops! We are a small business made up of a handful of very busy people, and this sometimes happens... please email us right away at info@peaudeloup.com and we will solve this for you as quickly as possible! Because we run out of stock really quickly on popular items, DO NOT WAIT. Email us right away to let us know of our error - we would hate to run out of the proper item before we realize our mistake.

Do you refund shipping costs?

No, we do not! We subsidize shipping costs for our wonderful customers as much as we are able, and provide free shipping for qualifying orders, but we are unable to refund shipping costs on any returns and exchanges that are not due to faulty merchandise.

Returns/Exchange/Pickup Address

Send your return/exchange package to:

Peau De Loup
1245 Frances St
Vancouver, BC
V6A 1Z4

Refunds

All refunds are issued to the original payment method. Depending on your method of payment, the credit may take 3 - 5 business days to appear in your account.

Refunds are available for new, full-price merchandise returned in saleable condition within 15 days of the receipt date. In order to be eligible merchandise must not be washed, worn, modified, or damaged. All original tags must be attached and it must also be in the original packaging.

Please note: The original shipping charge is non-refundable. We refund the price paid for the items only!

Exchanges

Wrong size? Wrong colour?  We can either exchange with you for the desired item (provided it is in stock), or issue you a store credit for future use.

In order to be eligible merchandise must not be washed, worn, modified, or damaged. All original tags must be attached and it must also be in the original packaging.

 

 


 

 

Returning & Exchanging from Canada

It's easier than it seems!

    • Step 1. Email us at info@peaudeloup.com with your order number and exchange or refund request.
    • Step 2. Within 1 - 2 business days we will authorize your return by replying to your email. If you have a specific shirt in mind, we'll put it on hold for you for two weeks.
    • Step 3. Ship back your original order (preferably via Canada Post) or if you're in Vancouver, bring it in in person.
      • Send your return/exchange package to:
        Peau De Loup
        1245 Frances St
        Vancouver, BC
        V6A 1Z4
    • Step 4. Email us at info@peaudeloup.com with your tracking number to ensure that we receive your return/exchange. We will need to receive your return within two weeks.

** Please note that until we receive the returned merchandise, you are responsible for any loss.  Please note the customer is responsible for all return/exchange shipping costs and that these along with the duties and taxes are non-refundable.

If you require any assistance or have any questions regarding a return, please e-mail info@peaudeloup.com.

 

 


 

 

Returning & Exchanging Internationally

It's a little more complicated than returning/exchanging from Canada... but it's easier than it seems!

    • Step 1. Email us at info@peaudeloup.com with your order number and exchange or refund request.
    • Step 2. Within 1 - 2 business days we will authorize your return by replying to your email. If you have a specific shirt in mind, we'll put it on hold for you for two weeks.
    • Step 3. Ship back your original order. Because your order will be crossing the border, mark it as a warranty return. There may be different verbiage for this depending on your postal carrier - we recommend USPS if shipping from the states. If in doubt, ask your chosen carrier how best to return a product so no duties/customs charges are added; because the products originated in Canada, they should not accrue charges. If your package arrives in Canada with taxes owing, it may be refused and returned to sender!
    • DO NOT SHIP WITH UPS. They charge a $30 - $40 fee for us to import into Canada.
      • Send your return/exchange package to:
        Peau De Loup
        1245 Frances St
        Vancouver, BC
        V6A 1Z4
    • Step 4. Email us at info@peaudeloup.com with your tracking number to ensure that we receive your return/exchange. We will need to receive your return within two weeks.

** Please note that until we receive the returned merchandise, you are responsible for any loss.  Please note the customer is responsible for all return/exchange shipping costs and that these along with the duties and taxes are non-refundable.

If you require any assistance or have any questions regarding a return, please e-mail info@peaudeloup.com.

 

 


 

 

Customs/Duties Disclaimer for International Customers

Peau de Loup is a proudly Canadian company. We ship from our warehouse located in beautiful Vancouver, BC. When you order from outside Canada, including the United States, your package may be subject to import duties or taxies levied once your order crosses the border into your country. Any additional charges for customs clearance are the customer's responsibility; Peau de Loup has no control over these charges and cannot predict what they may be, as they are charged by your government border control agency.

Customs policies vary significantly from country to country; please contact your local border control agency if you need more information. When ordering from Peau de Loup, you are considered to be the importer and must comply with all local laws and regulations of the country in which the products are received. Please be aware that all packages crossing international borders may be subject to being opened and inspected by customs authorities.

The same is true of return shipping. That's why we ask that you are careful about marking your package when you return internationally; talk to your chosen postal carrier about how to properly mark a return so it does not incur additional customs charges. Because the merchandise originated in Canada, if the package is properly labeled it should not incur additional taxes. This may mean you need to mark it as a "warranty return" or some other verbiage. We do not pay return customs charges or return shipping, so we want to keep this as simple and clear for our customers as possible!

We understand that it can be frustrating navigating this complex process, so if we can help, please email us at info@peaudeloup.com and we'll be happy to assist!