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Returns & Exchanges

Thank you for supporting Peau de Loup! We want you to be overjoyed with your items. If the fit is wrong or you're otherwise unhappy with your order, we are here to help.

But first - if the fit is just slightly off (button gape at the breast or loose around the hips), you may be able to adjust the shirt using the box pleat. Click here for more information on how to adjust the fit of your PDL shirt.

Still unsatisfied? Check out the information below to move forward with a return or exchange.

 

 


 

 

Return & Exchange Policy

Need to send something back? No worries, we'll do our best to help you. We want you to be satisfied!

How long do I have?

We offer a period of 15 days from when you receive your item for returns/exchanges. However, if you have extenuating circumstances, let us know.

Once you email us to initiate your return/exchange, we ask that we receive your package within two weeks.

What's the return process?

We ask that you send the item back to us in its original condition in its original packaging (or similar poly mailer - please do not mail back in paper envelope). In order to be eligible merchandise must not be washed, worn, modified, or damaged.

Because your return will most likely find a new home with someone else, all returned items will be inspected to ensure they are in resellable condition. We will let you know via email if there are any issues with your return.

What's eligible to be returned?

All items must be in their original condition in the original packaging (or similar poly mailer - please do not mail back in paper envelope). In order to be eligible merchandise must not be washed, worn, modified, or damaged. (This includes box pleat alterations... sorry!)

Sale items are eligible for exchanges only, and Funderwear is final sale for hygiene reasons.

Who pays for the return?

If you received the correct item and it isn't damaged or faulty, you pay the shipping costs for the return. This includes all return/exchange shipping costs, including customs and duties.

We subsidize shipping as much as we can for our wonderful customers, but if we were to pad our prices to accommodate the cost of paying for returns, our prices would have to go up for everyone - not just those who need to return or exchange.

If you are shipping from outside Canada, please mark your package as a warranty return or a return worth $0.00 - more info below.

If you require any assistance or have any questions regarding a return, please e-mail info@peaudeloup.com.

What if I got the wrong item?

Oops! We are a small business made up of a handful of very busy people, and this sometimes happens... please email us right away at info@peaudeloup.com and we will solve this for you as quickly as possible! Because we run out of stock really quickly on popular items, DO NOT WAIT. Email us right away to let us know of our error - we would hate to run out of the proper item before we realize our mistake.

Do you refund shipping costs?

No, we do not! We subsidize shipping costs for our wonderful customers as much as we are able, and provide free shipping for qualifying orders, but we are unable to refund shipping costs on any returns and exchanges that are not due to faulty merchandise.

We subsidize shipping as much as we can for our wonderful customers, but if we were to pad our prices to accommodate the cost of paying for returns, our prices would have to go up for everyone - not just those who need to return or exchange.

Returns/Exchange/Pickup Address

Send your return/exchange package to:

Peau De Loup
1245 Frances St
Vancouver, BC
V6A 1Z4

Refunds

All refunds are issued to the original payment method. Depending on your method of payment, the credit may take 3 - 5 business days to appear in your account.

Refunds are available for new, full-price merchandise returned in saleable condition within 15 days of the receipt date. In order to be eligible merchandise must not be washed, worn, modified, or damaged. It must also be in the original packaging or similar poly mailer - please do not mail back in a paper envelope. Please include your order number somewhere inside or on the packaging.

Please note: The original shipping charge is non-refundable. We refund the price paid for the items only!

Exchanges

Wrong size? Wrong colour?  We can either exchange with you for the desired item (provided it is in stock), or issue you a store credit for future use.

In order to be eligible merchandise must not be washed, worn, modified, or damaged. It must also be in the original packaging or similar poly mailer - please do not mail back in a paper envelope. Please include your order number somewhere inside or on the packaging.

 

 


 

 

Returning & Exchanging from Canada

It's easier than it seems!

** Please note that until we receive the returned merchandise, you are responsible for any loss.  Please note the customer is responsible for all return/exchange shipping costs and that these along with the duties and taxes are non-refundable.

If you require any assistance or have any questions regarding a return, please e-mail info@peaudeloup.com.

 

 


 

 

Returning & Exchanging Internationally

It's a little more complicated than returning/exchanging from Canada... but it's easier than it seems!

** Please note that until we receive the returned merchandise, you are responsible for any loss.  Please note the customer is responsible for all return/exchange shipping costs and that these along with the duties and taxes are non-refundable.

If you require any assistance or have any questions regarding a return, please e-mail info@peaudeloup.com.

 

 


 

 

Customs/Duties Disclaimer for International Customers

Peau de Loup is a proudly Canadian company. We ship from our warehouse located in beautiful Vancouver, BC. When you order from outside Canada, including the United States, your package may be subject to import duties or taxies levied once your order crosses the border into your country. Any additional charges for customs clearance are the customer's responsibility; Peau de Loup has no control over these charges and cannot predict what they may be, as they are charged by your government border control agency.

Customs policies vary significantly from country to country; please contact your local border control agency if you need more information. When ordering from Peau de Loup, you are considered to be the importer and must comply with all local laws and regulations of the country in which the products are received. Please be aware that all packages crossing international borders may be subject to being opened and inspected by customs authorities.

The same is true of return shipping. That's why we ask that you are careful about marking your package when you return internationally; talk to your chosen postal carrier about how to properly mark a return so it does not incur additional customs charges. Because the merchandise originated in Canada, if the package is properly labeled it should not incur additional taxes. This may mean you need to mark it as a "warranty return" or some other verbiage. We do not pay return customs charges or return shipping, so we want to keep this as simple and clear for our customers as possible!

We understand that it can be frustrating navigating this complex process, so if we can help, please email us at info@peaudeloup.com and we'll be happy to assist!

Size & Fit

Please see our size charts below. Looking for something you haven't found here? Email us at info@peaudeloup.com and we'll do our best to help or even add to this page if necessary.

 


 

 

Button-Up Sizing Guide

Fit is incredibly personal - some like their shirts to fit snugly around their body while others prefer to wear them looser. We've provided a number of fit charts below to help you find your fit. Note that there are some variations in the way different fabrics will hang on your body, and some shirts will fit more snugly than others. We recommend always sizing up in flannel.

NEW - we've added a bust-waist-hip circumference measurement chart below. If you're at the top 1 - 1.5 inches of the bust range, you will likely have to release the box pleat.

Bust, Waist, Hip Measurement Size Chart

Below are the flatlay measurement charts for our Alpha shirts. We have shown our measurements taken from lying the garment flat and measuring in inches. We recommend grabbing a shirt you own in similar fabric and comparing!

Flatlay size chart

 

In between sizes? Go for the smaller one - there’s a pleat in the back of every PDL shirt that you can remove with a seam ripper - this will give an extra 1½ inches to prevent button-gape.

Note about sizes 18 and 20: We have released our NEW 18 and 20. When purchasing these sizes, please check the item description for whether they are "new" or "old" sizes.

If you were a size 20 in the old sizes, you are likely a size 18 in the new sizes. If you found the old 20 too small, give the new 20 a try!

 

All PDL Alpha fit shirts have the following features: 

 

 

 

Customizing Your Shirt with the Box Pleat

The box pleat at the back of every PDL shirt allows for a bit of flexibility in sizing.

Removing the Pleat for More Space in the Bust

If your shirt fits in the shoulders and arms but is a little snug through the bust, you can remove the pleat to gain an extra inch and a half in that area. Kindly note that shirts with the pleat removed are no longer eligible for exchange or refund.

To remove the pleat, you will need a seam ripper. This little tool comes with most sewing machines and sewing kits. Watch the video below to see how it's done:

Extending the Pleat to Take Your Shirt In at the Hips

If the shirt is too roomy around the hips, you can also extend the pleat to take the shirt in by 1 - 1.5inches from the waist down. This is a pretty simple sewing job if you have the skills. You'll need a sewing machine and an iron. Kindly note that all modified shirts are ineligible for return/exchange.

Watch the video below to see how it's done:

 

 

 

Spread Collar Holiday/Camp Shirt Sizing

This size chart applies to our "camp collar" shirts. Kindly note that these shirts have no pleat! There's a bit of extra space in the bust and hips compared to our regular Alpha fit shirts. These were designed to be worn open, but you can button 'em up too.

 

 

 

Jacket Sizing

Here's a rough translation chart between our button-up shirt sizes and our wondrous, pocketed, Alpha Jackets. Please note that a match on these charts will mean that the button-up and the jacket will be the same size; go up a size if you'd like a looser fit!

 

 

 

 

Underwear Sizing